Selling Over The Phone: Top 10 Tips

"Every time I made a call I learned how to sell over the phone."

- Kristian Kirketerp (Sales Manager)

First of all, do not forget that sales play a decisive role in the success of the company. The unique and important role of sales is to bridge the gap between potential customers and the organization's products and services that can meet their needs.

Here are 10 tips for you that make it worth your effort when selling over the phone:

Top Tips When Selling Over The Phone

1. Have Self Confidence

Having confidence means knowing your value and trusting that others will recognize you and your customers. Confidence in the workplace allows you to be proactive in every situation and to trust yourself.

This creates a relaxed atmosphere and a cold conversation, and it means that you have to focus on improving yourself, but also think about the things that you are doing really well.

2. A Natural Salesperson 

A friendly atmosphere and a conversation between seller and buyer are the most effective way to increase sales. Customers want a salesman who sounds natural and not like a robot, and customers want natural salesmen.

2.1. Even in the worst-case scenario, rejection, or any other kind of fear is only a temporary feeling. Fear is a trick we play to protect ourselves from things we think might harm us.

2.2. Follow your angels, prepare for evil, but don't do it the way it pleases.

2.3. People want to buy from people who are enthusiastic and happy, and if your sales funnel is more efficient and systematic, you can focus on the work that is required to provide quality service.

2.4. Find out what makes you happy to serve, and use this knowledge to become more advisers and fewer salespeople without having to learn first. Keep sales going, watch them grow, find out who makes them happy and who serves them.

2.5. Most sellers are super busy, and sometimes they're not even talking, but bestsellers aren't deterred by the fear of not asking. They never stop asking for sales, they ask for you, so if you don't ask, you miss your chance. This is one of the worst things you can do to your sales team, customer base, or business.

3. Practice Listening

If you listen, you actually create a conversation that should flow, and the buyer feels comfortable.

3.1. Ask questions during the call, summarize everything your customer said after the call. In this way, you can find out how well you have understood everything and give them the opportunity to clarify if necessary.

3.2. After the customer finishes the talks, he finishes the talks with you and your buyer feels comfortable

4. Avoid the "Fillers"

4.1. It is often a sign of insecurity not to be sure what you are talking about, so it is better to take a short break. It's not a joke, it really works and it's really good for your business and also for the customer.

4.2. By slowing down when talking and talking on the phone, you give the monitored part of your brain time to analyze what you want to say. Stop when you ask a question, this serves two purposes:

4.2.1. It helps you to start powerfully

4.2.2. And it helps you avoid filling words.

I use this tip when I try to give myself some time to think in between, but it is also useful when I ask questions.

**This article is rewritten from the original article Top 10 Tips For Selling Over The Phone which can be accessed by clicking that link. There are 6 more tips on the original webpage.**