Prepare to Make the Call
Preparation is one of the most essential parts of a successful sales call for pharma reps. Regardless if they are new or seasoned, fail to prepare means preparing to fail!
HCPs typically, don't have much time to spare talking to reps these days and looks like it's going to get lesser as we move on.
But preparing to make the sales call does not have to be hard or complicated. It could be as simple as gathering info and plan the flow of the call.
What matters is the central message gets through, and it sticks. To get to that, we'll start at the very beginning - stepping into the shoes of the targeted HCPs.
Objectives
Upon completing Module 2: Call Preparation, you're able to:
1) Identify the information needed when entering the sales call and identify the sources to get it.2) Describe the concern of typical HCPs.
3) Detect useful info about HCP from the profile database and design question to uncover more info.
4) Come up with specific, realistic, and result-oriented objectives for the sales call.
5) Develop a call plan to achieve the goals.
Gathering Information
There are three useful sources you can use to get the information when it comes to your targeted HCP. They are Database, Environment, and Support Staff.
List down the kind of info you could possibly gain from each source:
a) Databaseb) Work/Office Environment
c) Support Staff
Describe the HCP Perspective
It's time to get into their shoes. How do they see what you have from their point of view? It might be useful to remember that they want to buy, but hate to be sold!
How could you add value to their practice?
Getting on to their side is essential. People readily open to you when they feel that way. It shows your understanding and empathy.
Exercise 2.1 Describe general HCP perspective
Based on what you already know of your audience, describe the following:
a) Factors that affect HCPs time managementb) Other business concerns
c) Formulary concern (mainly for institutional or Government)
d) A typical patients list/profile
e) Patients needs
f) Role of their support staffs with regards to their practice and patients
Exercise 2.2. Describe individual HCP perspective
Some of the info may be obvious to you, based on given resources. You can place them under 'What I Know.'
Some info you need to gain by reading between the lines. Put such info under 'What I Surmise.'
Create a two columns table, with the header for each, and cover these subjects (put them in rows):
i) A special area of interestii) Circle of influence
iii) Other benefits
iv) Frequent referrals
v) Affiliations
Is there other info you need?
How and Where could you get it?
HCPs perspective influence selling
Successful selling, more often than not, revolves around effectively managing HCP perspectives and attitudes that spring from it. Three useful areas to look into are:
1) Their attitudes towards pharmaceutical companies and industry2) Their previous experience dealing with both
3) Prescribing habits
Planning your sales call
The primary purpose of planning is to anticipate what you might encounter during a real sales call. It's to get you ready. The planning process involves four steps:
i) Info reviewii) Objective setting
iii) Develop a strategy
iv) Rehearse
Set the objective
This will be primarily based on what you expect to achieve from meeting the HCP. What commitment you're planning? List what you plan to make.
Think long term
You probably would not meet your expectation from a single visit. That's why it's crucial to have a long term view of things. You can incrementally work towards achieving your objectives, as long as you're clear of what they are.
These will include:
a) Wanting more info about the productb) To try products for few patients
c) To prescribe for absolute indication first
d) To recommend it to peers
Meaningful objectives
What makes an objective meaningful? It must, at least, have three things:
1) The specific - objective is focused and concrete2) Result-oriented - it might enlist particular action you want the HCP to take
3) Realistic - it must not be wishful thinking. It must be practical and real enough for them
Exercise 2.3. Set objectives for 3 customers
Based on what you've learned, set the call objectives for three of your customers.
Check other Modules for this independent pharma sales rep training:
Module 1 | Module 3 | Module 4 | Module 5 | Module 6 | Module 7 | Module 8 | Module 9
I come across where front desk person does not want to talk or pass the message to physician. They say they are not interested.
ReplyDeleteHi there!
DeleteHow are you?
Did you apply the tips shared down below? Care to share the outcomes with us?
That's quite normal, especially in a GP setting, but that's good for you. Why? Because now you you can move on to the next customer.
ReplyDeleteWhen I see a GP, sometimes, the reception will say something like,"Doc said he still have enough stock of your product." But the thing is, the customer had never purchase from me before.
So, don't take it personally and just move on...
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Hahaha....Thanks for the kind words.
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Just asking :)
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Thank you
ReplyDelete